Return Policy

We accept returns of unused and non-personalized items within 30 days of delivery. Personalized items are non-returnable unless they arrive damaged or defective. We cannot accept returns of memorial diamonds or products that have held cremated remains. Contact our customer service team at contact@cherishedmemorieskeepsakes.com or use our chat feature to initiate a return. Please include your name, phone number, order number and order confirmation information if possible so that we can best serve you.

If your order arrives damaged, please contact us immediately via email at contact@cherishedmemorieskeepsakes.com with photos of the damage. Please include your name, phone number, order number and order confirmation information if possible so that we can best serve you. We’ll work with you to resolve the issue promptly, including providing a replacement or refund.