Frequently Asked Questions (FAQs)

Most orders are shipped from our U.S. distribution centers the same or next day. Standard shipping typically takes 3–7 business days, but expedited options are available at checkout. Personalized orders such as our Personal Expressions products and Radiance Diamonds will require additional processing time.

All orders are shipped via FedEx. Packages arrive in brown boxes with Cherished Memories labeling.

We accept returns of unused and non-personalized items within 30 days of delivery. Personalized items are non-returnable unless they arrive damaged or defective. We cannot accept returns of memorial diamonds or products that have held cremated remains. Contact our customer service team at contact@cherishedmemorieskeepsakes.com or use our chat feature to initiate a return. Please include your name, phone number, order number and order confirmation information if possible so that we can best serve you.

If your order arrives damaged, please contact us immediately via email at contact@cherishedmemorieskeepsakes.com with photos of the damage. Please include your name, phone number, order number and order confirmation information if possible so that we can best serve you. We’ll work with you to resolve the issue promptly, including providing a replacement or refund.

To maintain the beauty of your jewelry, avoid exposure to harsh chemicals, moisture, and extreme temperatures. Clean gently with a soft cloth and store it in a dry, safe place. Sterling Silver jewelry will naturally tarnish if it is not handled and cleaned regularly.

Keepsake urns typically hold a small portion of ashes (a few tablespoons), while cremation jewelry holds a symbolic amount, usually less than a teaspoon. Full-size urns can hold the ashes of a typical adult. Refer to the product details for exact capacities.

Yes, transferring ashes is a straightforward process. Most cremation jewelry comes with a filling kit, including a funnel and instructions. If you’re unsure, you can seek assistance from a funeral professional.

You can reach us through our Contact Us page, email at contact@cherishedmemorieskeepsakes.com, or using our online chat feature. Our customer service team is available Monday–Friday, 9 AM–4 PM (EST).

Personal Expressions jewelry and keepsakes can be personalized with fingerprints, photos or images, handwriting or signatures, or text engraving. Many of the products are available in a variety of materials, including Stainless Steel, Sterling Silver, 14k Yellow Gold, 14k White Gold, 14k Rose Gold, or Platinum. Products that include a Chamber offer a hollow interior compartment that holds a small amount of your loved one's cremated remains, a lock of hair, or soil from a graveside. Production time for Stainless Steel and Sterling Silver is typically 1-3 days. Please allow an additional 4-5 weeks for 14k Gold and Platinum. An 18-inch chain is included with all pendants with the exception of horizontal bar pendant which comes with 16-20" adjustable chain.

We partner with the funeral home who referred you to Cherished Memories to acquire the fingerprint of your loved one. If you design a Personal Expressions product to include the fingerprint, you must indicate the name that the print belongs to. We work with the funeral home to utilize your loved one’s print on the personalized jewelry or keepsake. The fingerprints or images that you see on our website are examples of prints. We are unable to show the product with your loved one’s print.

Radiance Diamonds are one-of-a-kind memorial diamonds that are grown from the personal carbon of your loved one or pet. Visit the Radiance Diamonds website linked to learn more and request a design consultation with our diamond design experts.